Refund policy

Returns

 
Our return policy remains valid for 30 days following your physical receipt of the product. 

If 30 days have gone by since physical receipt of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days - this is determined by your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund after 30 days, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please reach out to us at paul@bikes-n-gear.com, or give us a call on 01565 750 273

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bikesngear.co.uk and send your item to:  Bikes n Gear, 31 King Street Knutsford GB WA16 6DW.  Once we receive your item we will send out your replacement - please note that depending on your shipping address it may take time for your exchanged product to arrive - we will send out an email once your exchanged product has been shipped from Bikes n Gear.

Shipping
To return your product, you should mail your product to: 31 King Street, Knutsford, Cheshire, WA16 6DW

You will be responsible for paying for your own shipping costs for returning your item. Unfortunately shipping costs are non-refundable. We are unable to offer a refund of your original shipping charges.

If you are shipping an item over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if these methods are not used.

If in doubt drop us a message on sales@bikesngear.com or give us a call on 01565 750 273